Shopping with us

Making A Purchase

Making a purchase could not be easier. Just browse our online shop and click on any items that you wish to buy and put them into the shopping basket. After you have finished your selection, click on “Shopping Basket” and you will be asked for a few details that we need to be able to satisfy the purchase.

Shipping and Handling

We accept credit card payment. If you are shopping from outside the UK, place your order and your credit card company will convert the transaction to your own currency. We accept Visa, Mastercard, Amex, Switch, Diners, Solo and JCB. We do not charge for any item until it is ready to ship. Back ordered items are not charged until they are shipped. You may send your credit card information via phone, fax, post or over the internet. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. All products are shipped by airmail to overseas destinations unless otherwise requested.

Delivery Schedule

We send you order within 1 working day of receipt. You should receive your order within 3 business days. International orders are generally received in under 14 days.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

For orders made from the UK or the European Union, 17.5% VAT is included in the price shown. All other orders will be charged less VAT.

Credit Card Security

We know of no documented cases of credit card fraud using our shopping system over the internet. When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption.They are only decrypted after they reach our computer. They are not held in clear text on any website.

Guarantee

We guarantee your satisfaction. All products are checked for quality before despatch.

Reaching Us

If you need to reach us please email sarahreynolds@shepwood.co.uk, or alternatively, you can call us on 01865 249491 or fax us on 01865 723631 or write to us at 109–113 High Street, Oxford OX1 4BT.

Returns Policy

Your postage and packing charge will not be refunded. If goods are exchanged, any further postage costs will be chargeable. This does not affect your statutory rights. Your rights to return goods are protected under the EU Distance Selling Directive.

Cotswold Country Clothing Disclaimer

The information contained in this website is for general information purposes only. The information is provided by Shepherd and Woodward (Cotswold Country Clothing.co.uk) and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of or in connection with the use of this website.

Through this website you are able to link to other websites which are not under the control of Shepherd and Woodward. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Shepherd and Woodward takes no responsibility for and will not be liable for the website being temporarily unavailable due to technical issues beyond our control.

Privacy Statement

Shepherd and Woodward do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to ‘Tools » Internet Options » Privacy’ and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:

1. Take and fulfill customer orders
2. Administer and enhance the site and service
3. Only disclose information to third-parties for goods delivery purposes

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